Skip to main content
VibeScale inbox: 21 messages from the analysis pipeline
The Inbox is VibeScale’s official support channel. Use it to ask questions, report issues, or request help with any platform feature.

​
Creating a ticket

1

Click New Ticket

The New Ticket button is at the top corner of the support screen.
2

Fill in the form

  • Ticket subject — a clear summary of what you need
  • Related app — optional, select the app if the question is specific to one
  • Description — describe your question or issue in detail
3

Submit the ticket

Click Send. You will see the confirmation: “Support ticket created! Our team has been notified.”

​
Tracking the ticket

After creation, the ticket opens as a chat-style thread. You can:
  • Read team responses directly in the thread
  • Add new messages while the ticket is open
  • Track the status at the top of the conversation

​
Ticket status

The ticket was created and is waiting for a response. Our team has been notified and will review it shortly.
The ticket has been escalated for human attention. A team member is reviewing the case.
The request has been closed. If the issue comes back, open a new ticket.
All communication is recorded in the ticket thread. There is no need to send a separate email.